Policies & Fees

Making Payments

Online

Automated Phone

24-hour automated phone payments - (209) 668-5570, option 1 to pay

Drop Boxes

156 S. Broadway - 24-hour drop boxes
Payments dropped at this location prior to 4 PM will be posted the same day.

By Mail

Make checks payable to "City of Turlock" and write your City of Turlock utility account number on the check.

Mail payments to:
City of Turlock
PO Box 1230
Suisun City, CA 94585-1230

Delinquent Information

If not received in our office by the payment due date, bills are delinquent and subject to a delinquent penalty of $25.00. If bills remain unpaid, service is subject to disconnect. To reinstate service, payment of the full amount of the past due charges plus a $25.00 turn on fee is required.

Returned Checks

A $25.00 charge will be imposed for all checks returned by the bank unpaid and your service may be subject to immediate disconnect.

Policy for not terminating service for medical reasons

It is the policy of the City of Turlock not to terminate service for nonpayment upon the receipt of written certification of a licensed physician or surgeon that to do so will be life threatening to the customer. Additionally, the customer must be financially unable to pay for service within the normal payment period and be willing to enter into an amortized payment agreement, not to exceed 12 months. A payment agreement fee of $20 will be charged.

Written certification by a licensed physician or surgeon must be filed with the City of Turlock Finance Office prior to termination of service and updated on an annual basis.

PLEASE NOTE: THE PAYMENT AGREEMENT FEE IS SUBJECT TO CHANGE BY RESOLUTION AND THE FEE STATED IN THE RESOLUTION PREVAILS.

Medical Certification Letter

Policies

Disconnect Policy (19-01)
Dispute Policy (98-02)
Grace Period Policy (97-02)
Medical Policy (97-01)
Payment Agreement Policy (97-05)
Weekly Biling - Due Date Preference Policy (19-02)

ChineseDisconnect Policy (19-01)
Disconnect Policy Handout (19-01H)
Dispute Policy (98-02)
Grace Period (97-02)
Medical Policy (97-01)
Payment Agreement Policy (97-05)
Payment Distribution (97-03)
Utility Deposit (01-01)
Weekly Billing - Due Date Preference Policy (19-02)

KoreanDisconnect Policy (19-01)
Disconnect Policy Handout (19-01H)
Dispute Policy (98-02)
Grace Period (97-02)
Medical Policy (97-01)
Payment Agreement Policy (97-05)
Payment Distribution (97-03)
Utility Deposit (01-01)
Weekly Billing - Due Date Preference Policy (19-02)

SpanishDisconnect Policy (19-01)
Disconnect Policy Handout (19-01H)
Dispute Policy (98-02)
Grace Period (97-02)
Medical Policy (97-01)
Payment Agreement Policy (97-05)
Payment Distribution (97-03)
Utility Deposit (01-01)
Weekly Billing - Due Date Preference Policy (19-02)

TagalogDisconnect Policy (19-01)
Disconnect Policy Handout (19-01H)
Dispute Policy (98-02)
Grace Period (97-02)
Medical Policy (97-01)
Payment Agreement Policy (97-05)
Payment Distribution (97-03)
Utility Deposit (01-01)
Weekly Billing - Due Date Preference Policy (19-02)

VietnameseDisconnect Policy (19-01)
Disconnect Policy Handout (19-01H)
Dispute Policy (98-02)
Grace Period (97-02)
Medical Policy (97-01)
Payment Agreement Policy (97-05)
Payment Distribution (97-03)
Utility Deposit (01-01)
Weekly Billing - Due Date Preference Policy (19-02)

Other Years 2024 2023 2022 2021 2019

Water Service Disconnections for Year 2020

Cycle Due Date	Date of Disconnection	Number of Disconnects	Number of Disconnects Due to Inability to Pay

11/30/2019	2020-01-29	107	0
1/31/2020	2020-03-03	84	0

Q1 Total		191	0